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Shipping Policy

We endeavour to dispatch all orders within 3 working days of ordering.

We currently only deliver to UK Mainland.

£3.99 First class delivery - 1 to 3 working days

Delivery

Returns and Refunds

We want you to be completely happy with your purchases. Just get in touch within 30 days and we will happily refund you.

 

We are unable to exchange items, unless damaged on arrival. Please send an email to info@botanicalbybrina.com with your order number and reason for return and we'll get in touch.

Image by Taylor Vick

Privacy at Botanical By Brina

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect e-mail address; password and purchase history. We use software tools to measure and collect session information, including page response times, length of visits to certain pages and page interaction information. We collect personally identifiable information (including name, email and communications); comments, feedback and product reviews via social media, email or TrustPilot.​ We collect postal addresses for shipping purposes.

 

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Such transactions include sending us a message through a contact form, when you purchase a product in our store, or when you subscribe to our newsletter. We also use third-party cookies from TrustPilot to invite customers to write reviews and to verify them.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;

To provide our Users with ongoing customer assistance and technical support;

To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages, newsletters and marketing campaigns;

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

To comply with any applicable laws and regulations.

How do we store, use, share and disclose our site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by our payment processing partners to ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company via newsletter, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and post.

 

How can our site visitors withdraw consent?

If you don’t want us to process your data anymore, please contact us at:

info@botanicalbybrina.com

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and our contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at:

info@botanicalbybrina.com

If you would like to look further in to the security of a Wix website please click the link below.

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